Frequently Asked Questions

Everything you need to know about your Tortuga experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, Tortuga is committed to ethical fashion. We use organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.